Shipping policy
SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
We currently offer the following delivery options in Singapore, with order tracking services.
Delivery Destination: Singapore
| Delivery Options | Rates | Delivery Time |
| Standard |
S$5.90 |
Delivery by 7-14 working days*
|
Note: All items are shipped out of Singapore/China unless indicated otherwise. Please note that expected delivery date may vary based on the product's warehouse location.
If your orders are being shipped from multiple locations, products may arrive in separate packages and on different days.
* Working days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays
*Please note that delivery may take longer during sales events.
Does my order come with a guaranteed delivery date?
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stocks availability.
List of Public Holidays in Singapore for 2025
| DATE | HOLIDAY |
| 1 January | New Year's Day |
| 29 - 30 January | Chinese New Year |
| 31 March | Hari Raya Puasa |
| 18 April | Good Friday |
| 1 May | Labour Day |
| 12 May | Vesak Day |
| 7 June | Hari Raya Haji |
| 9 August | National Day |
| 20 October | Deepavali |
| 25 December | Christmas Day |
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will still be able to view your order status. However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
For further assistance, please contact us at CS@simply-trinkets.com.
| STATUS | DESCRIPTION |
| In Progress | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
| Cancelled | Your order has been cancelled. |
| Complete | Your order has been successfully received. |
I have not received my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact us at CS@simply-trinkets.com
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient. Unfortunately, no refund would be given.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field.
DUTIES & TAXES
Can I request for a tax refund?
We do not accept tax refunds for purchases made at